FAQs
Answers to your frequently asked questions
Welcome to our FAQ dedicated to answering all your questions. We understand that you may have questions about our products, orders, delivery times and much more. Check out the sections below to find answers to your most common questions.
If you cannot find the answer to your question, do not hesitate to contact us at contact@relax-home.fr . Our team will be happy to assist you.
Contact us
If you have specific questions or need personalized assistance, our team is available by email at contact@relax-home.fr. We strive to respond as quickly as possible.
Thank you for being part of the Relax-Home community. We are here to make your online shopping experience enjoyable and worry-free.
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How long does it take to receive my order?
Delivery times generally vary between 10 and 14 working days. However, this may differ depending on the product and your location.
How to track my order ?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to track your package on our site or via local postal services.
Can I modify my order after placing it?
Unfortunately, once your order has been confirmed, it may be difficult to make changes. Contact us quickly if you need help.
How do I know if a product is in stock?
All products in stock are indicated as available on our site. If a product is out of stock, you will not be able to order it.
Are the products authentic?
We only work with reputable suppliers. Our products are of high quality and meet industry standards.
Can I return a product?
Yes, we accept returns within 30 days of receiving your order, under certain conditions. See our returns policy to learn more.
What payment methods do you accept?
We accept payment by credit card, PayPal and other secure payment methods.
Are my credit card information secure?
Absolutely. We do not store your payment information. All transactions are secure and encrypted to ensure your safety.